Privacy Policy

This Privacy Policy ("Policy") issued by pace88 ("pace88", "we", "us", "our") and applies to all personal data collected, processed, stored, or shared in connection with the use of the online gaming and sports betting platform accessible at https://pace88.cam and any associated mobile-optimised interfaces (collectively, the "Platform").

pace88 is committed to processing personal data in a manner that is lawful, fair, transparent, and consistent with the principles of data minimisation and purpose limitation. This Policy is designed to inform you — our registered player, prospective player, or Platform visitor — of your rights and our obligations with respect to your personal information.

By registering an account on the Platform or continuing to use the Platform following notification of an updated Policy, you acknowledge that you have read, understood, and agreed to the collection and use of your personal data in accordance with this Policy.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a living individual, directly or in combination with other data.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, erasure, or any combination thereof.
• "Data Controller" means pace88, which determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of pace88 under a data processing agreement.
• "Player" / "User" / "You" means any individual who accesses the Platform, whether as a registered account holder or a visitor.
• "KYC" means Know Your Customer — the identity, age, and source-of-funds verification procedures conducted by pace88.
• "Cookies" means small data files stored on your device by the Platform to enable functionality and collect usage information.
• "Sensitive Data" means categories of personal data that warrant enhanced protection, including but not limited to identification document data, financial account details, and information about problem gambling behaviour.

pace88 collects personal data from you through several channels and at various stages of your relationship with us. The categories of data we collect are set out below.

When you access the Platform, we automatically collect certain technical and behavioural data, including:

• Device information (operating system, browser type, screen resolution, device identifiers)
• IP address and approximate geolocation data
• Session data (pages visited, time on page, click paths, game sessions)
• Cookie and tracking technology data (see Section 7)
• Login timestamps and authentication event logs

In limited circumstances, pace88 may receive personal data about you from third parties, including: payment processing partners to confirm transaction status, identity verification service providers to support KYC procedures, and fraud prevention agencies to assess risk profiles where applicable.

pace88 processes your personal data for the following specific purposes:

• Account Management: Creating, maintaining, and administering your player account, including authentication, preference storage, and account communications.
• Transaction Processing: Facilitating MYR deposits and withdrawals via Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and other supported payment methods.
• Identity Verification (KYC): Verifying your age, identity, and source of funds in compliance with applicable anti-money laundering and responsible gambling obligations.
• Platform Integrity & Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited conduct.
• Customer Support: Responding to your queries, complaints, and service requests in English, Bahasa Melayu, or Mandarin.
• Responsible Gambling: Monitoring gameplay patterns to identify indicators of problem gambling behaviour and administering self-exclusion, deposit limit, and cooling-off requests.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve Platform features, user experience, and game offerings.
• Marketing Communications: Sending you promotional offers, bonus notifications, and news about pace88 — subject to your stated communication preferences and any applicable opt-out rights.
• Legal & Regulatory Compliance: Meeting obligations under applicable laws, including data retention requirements and regulatory reporting obligations.

pace88 processes your personal data one or more of the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your account, process transactions, and deliver the gaming services you have registered for.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering legislation, responsible gambling regulations, and tax reporting requirements.
• Legitimate Interests: Processing that serves the legitimate business interests of pace88, such as fraud detection, platform security monitoring, and aggregate analytics — provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for purposes that are not strictly necessary, such as direct marketing communications, where we will rely on your explicit, informed consent. You may withdraw consent for marketing at any time by contacting our support team or using the opt-out mechanism in any marketing communication.

pace88 does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:

We engage trusted third-party service providers to assist in operating the Platform — including payment processors, identity verification providers, cloud hosting services, and customer support technology providers. These parties act as data processors and are contractually obligated to process your data only as directed by pace88 and in accordance with appropriate data protection standards.

We may disclose your personal data to regulatory authorities, financial intelligence units, or law enforcement agencies where we are legally required or compelled to do so — including in connection with anti-money laundering investigations, fraud investigations, or court orders.

In the event of a merger, acquisition, or sale of substantially all of pace88's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and any material changes to data processing arrangements.

pace88 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are as follows:

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. For analytics and marketing cookies, you may withdraw consent at any time without affecting your account functionality.

pace88 retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account relationship with pace88, plus a defined post-closure period to meet regulatory obligations.
• Transaction Records: Financial transaction records, including deposits and withdrawals processed via Maybank, CIMB, DuitNow, FPX, and other supported methods, are retained for a minimum period as required under applicable anti-money laundering regulations.
• KYC Documentation: Identity verification documents are retained for the period mandated by applicable financial regulations following account closure.
• Support Communications: Live chat transcripts and email correspondence are retained for a defined period to support quality assurance, dispute resolution, and regulatory compliance.
• Marketing Consent Records: Records of your consent or withdrawal of consent for marketing are retained for the life of your account and for a period thereafter.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in manner that prevents re-identification.

pace88 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:

• Encryption: All data in transit is encrypted using TLS 1.3. Data at rest is encrypted using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorised pace88 personnel whose role requires access, and to authorised service providers bound by contractual confidentiality obligations.
• Two-Factor Authentication: Player accounts support two-factor authentication (2FA) to reduce the risk of unauthorised account access.
• Penetration Testing: The Platform undergoes periodic security assessments and penetration testing to identify and remediate vulnerabilities.
• 24/7 Security Monitoring: Our security operations team monitors the Platform around the clock for suspicious activity, unusual login patterns, and potential data breaches.

As a player on the pace88 Platform, you hold the following rights with respect to your personal data. These rights may be exercised by contacting our support team via live chat or email at [email protected].

You have the right to request a copy of the personal data pace88 holds about you, along with information about how it is being used and with whom it has been shared.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. For certain data fields, you may update your information directly within your account settings.

You may request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis for retention applies. Note that certain data must be retained by pace88 to satisfy legal obligations and cannot be deleted on request.

You may request that we provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider, where technically feasible and legally permissible.

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing carried out on the basis of legitimate interests, though such objections are subject to assessment against the specific circumstances.

Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

The pace88 Platform is strictly intended for use by individuals aged21 years and above. We do not knowingly collect, process, or retain personal data relating to individuals below the age of 21.

Age verification is conducted at the point of registration and may be requested at any subsequent stage of the account lifecycle. If pace88 discovers that personal data has been collected from an individual who does not meet the minimum age requirement, that data will be deleted immediately and the relevant account closed.

If you are a parent or guardian and believe that a minor has registered an account on pace88, please contact our support team immediately so that we may take appropriate action without delay.

In the course of operating the Platform and engaging authorised service providers, your personal data may be transferred to and processed in jurisdictions other than Malaysia. Where such transfers occur, pace88 ensures that appropriate safeguards are in place to protect your data to a standard that is at least equivalent to that which applies in Malaysia.

These safeguards may include contractual data protection clauses with the receiving party, reliance on adequacy decisions, or other lawful transfer mechanisms as applicable under the relevant data protection framework.

If you have questions about international data transfers and the specific safeguards in place, please contact using the details set out in Section 14.

pace88 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify you via a prominent notice on the Platform or by email to the address associated with your account, providing reasonable advance notice before the changes take effect.

The "Effective Date" displayed at the top of this page reflects when the current version of this Policy became operative. Your continued use of the Platform following notification of any amendment constitutes acceptance of the revised Policy.

We recommend reviewing this page periodically to remain informed about how pace88 processes and protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pace88, please contact us through the following channels:

• Live Chat: Available 24/7 directly through the pace88 Platform. Average response time: 3–5 minutes.
• Email: [email protected] (plain text — not a clickable link)
• Support Languages: English, Bahasa Melayu, and Mandarin Chinese.

For data rights requests — including access, rectification, erasure, or portability — please clearly state the nature of your request when making contact so that it can be directed to our data protection team efficiently.