Play Within Your Means
At pace88, responsible gambling is not a footnote — it is a foundational principle. We believe that every Malaysian player deserves to enjoy gaming as genuine entertainment, with clear tools and real support available whenever they are needed.
Our Position
Online gaming — whether it's a live football bet on an EPL fixture, a session on the slots, or a hand of baccarat — should be an enjoyable leisure activity. It should not be a way to generate income, a way to escape financial pressure, or something that causes distress to you or your family.
pace88 serves players across Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and beyond. We understand that across our diverse player base, gambling habits vary widely. The vast majority of our players engage with the Platform casually and responsibly. For those who may be developing a problematic relationship with gambling, pace88 has built a comprehensive set of tools — directly into the Platform — to provide early intervention and meaningful support.
If you ever feel that gambling is no longer fun, or that you are chasing losses or spending beyond what you can afford, please use the tools described on this page or contact our support team immediately. You do not need to be in crisis to ask for help.
Built Into Your Account
Every tool below is available directly within your pace88 account. No forms to fill out, no waiting — just practical protection, on your terms.
Set a cap on how much you deposit into your pace88 account over any defined period — daily, weekly, or monthly. Once set, a limit cannot be increased without a mandatory24-hour cooling-off period. Reductions take effect immediately. Available in your account settings at any time.
Define a maximum session duration for each visit to the Platform. When your limit is reached, you will receive a clear in-platform notification. You can choose to end your session or override the reminder — but we recommend using it as a genuine cue to take a break and step away.
Enable periodic on-screen notifications that tell you exactly how long you have been playing and what your net session result looks like. Reality checks are designed to interrupt autopilot behaviour and give you a moment of honest reflection during extended gaming sessions.
Need a break without fully closing your account? Request a cooling-off period of 1day, 7 days, or 30 days. During this period your account is suspended — you cannot log in, deposit, or wager. The cooling-off takes effect immediately and cannot be reversed during the chosen period.
Self-exclusion is a formal request to be removed from the pace88 Platform for a defined minimum period of6 months, or permanently. Once active, you cannot reverse or override it during the exclusion period. All marketing communications will also be suspended. Contact our support team to activate self-exclusion immediately.
Beyond deposit controls, pace88 also supports voluntary loss limits — a cap on the total amount you are willing to lose within a defined period. Once your loss limit is reached for that period, further wagering is paused until the period resets. This tool is particularly effective for players who tend to chase losses.
Staying in Control
The difference between recreational gambling and problematic gambling often comes down to the habits you build. Here's a plain-English guide to what healthy play looks like at pace88.
Know Your Habits
Answering "yes" to one or more of the questions on the right does not automatically mean you have a gambling problem — but it is a signal worth taking seriously. These questions are adapted from internationally recognised responsible gambling frameworks.
If you recognise patterns in the checklist that concern you, we encourage you to take action now rather than later. The earlier you engage with our tools or seek external support, the more effective intervention tends to be.
pace88's support team is available 24/7 in English, Bahasa Melayu, and Mandarin. You can also reach Malaysian and international support lines listed in the Support Resources section below.
Reflect honestly on your gambling behaviour over the past 12 months.
Step-by-Step
All responsible gambling tools are accessible in two ways — through your account settings or by contacting our live support team directly.
Log in to your pace88 account and navigate to the Account Settings panel from your profile menu in the top navigation.
Select the "Responsible Gambling" tab within your settings. All available tools — deposit limits, session timers, loss limits, cooling-off, and self-exclusion — are listed here.
Set your preferred values for any tool. All restrictive limits take effect immediately upon confirmation. Limit increases require a 24-hour cooling-off window before they become active.
If you prefer, contact our 24/7 live chat support team in English, Bahasa Melayu, or Mandarin and request any tool to be activated on your behalf immediately — no account access required.
External Support
If you feel that your gambling has become a concern — for yourself or someone close to you — the following support resources are available. These are text-only references. pace88 is not affiliated with these services, but we strongly encourage their use where appropriate.
Malaysia's national social welfare helpline. Available 24/7 for Malaysians facing personal, family, or addiction-related difficulties. Call or WhatsApp 15999. Text-only reference — not a clickable link.
GamCare is an international responsible gambling support organisation providing counseling, resources, and advice for players and their families. Text-only reference — not a clickable link.
Gamblers Anonymous runs peer-support groups for people who recognise a compulsive gambling problem. Meetings are available across Malaysia, including Kuala Lumpur and Penang. Text-only reference.
Our multilingual support team is always available via live chat on the Platform. Request self-exclusion, deposit limits, or simply talk to someone if you are concerned about your play. English, Bahasa Melayu & Mandarin.
Child Safety
The pace88 Platform is strictly prohibited for individuals below the age of 21. Age verification is mandatory and enforced. However, pace88 also recognises that parents and guardians in Malaysia have a role to play in ensuring that young people do not access online gambling platforms without authorisation.
If you share a device with children or young adults in your household — whether in Kuala Lumpur, Bangsar, Subang Jaya, or anywhere across Malaysia — please take the following precautions to prevent minors from accessing gambling content on shared devices.
If you believe a minor has accessed the pace88 Platform, please contact our support team immediately so that we can take appropriate action without delay.
Ensure your pace88 account password is known only to you. Never save passwords on shared devices or browsers accessible to minors.
Always log out of your pace88 account on shared devices. Do not rely on browser auto-fill to protect account access from younger family members.
Use parental control features available on Android and iOS devices to restrict access to gambling-related websites on shared or family devices.
Talk to young people in your household about online gambling, financial risk, and why it is an activity reserved strictly for adults aged 21 and above.
Play Smart. Play Safe.
pace88 is here to provide an enjoyable gaming experience for Malaysian players who gamble responsibly. Use our tools, know your limits, and remember: the best session is one you walk away from feeling good about.
🔞 For Players Aged 21 and Above Only · Gambling Involves Risk · Play Responsibly